Refund policy

Return and Refund Policy

Right of Withdrawal Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, log into your account and submit a request from your Orders page, or contact us at treasurynook@gmail.com before the 14-day period expires.

Exceptions — Custom and Personalized Items Please note that hand-painted and made-to-order items are exempt from the right of withdrawal under EU Directive 2011/83/EU, Article 16(c), as they are made to your personal specifications. This will be clearly communicated at the time of purchase.

How to Return To initiate a return on eligible items, contact us within 14 days of delivery. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. To exercise this right, log into your account and submit a request from your Orders page, or contact us at treasurynook@gmail.com before the 14-day period expires

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at treasurynook@gmail.com. 

Defective or Incorrect Items If you received a damaged or incorrect item, please contact us immediately. We will cover return shipping and offer a full refund or replacement.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.